FAQs

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

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Frequently Asked Questions

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

Security

Can I trust PassTo?

PassTo has multiple safeguards in place to ensure the safety of your funds and personal details during international money transfers, so you can feel confident in their services.

PassTo places a premium on security, so you can rest assured that your money and data are safe in their hands. You can be rest assured that your money and personal details will be protected since PassTo places a premium on security.

PassTo is authorised and regulated by the Financial Conduct Authority (FCA) in the United Kingdom (Firm number: 900662). The FCA enforces stringent rules and regulations, which businesses must comply with in order to maintain their licence.

BlaBla Connect Ltd, the company that owns PassTo, is registered with the Financial Conduct Authority as a payment institution and is regulated by them under the Electronic Money Regulations 2011 with the Firm Reference Number 900667.

How does PassTo protect your money?


PassTo complies with an important financial best procedure known as safeguarding in order to adhere to Payment Services Regulations (PSRs).

This means that PassTo keeps customer funds separate from its own company funds and accounts. The funds that PassTo is obligated to protect are held in specialised safeguarding accounts at major UK banks.


In addition, we are authorised and regulated by the UK's FCA which helps us protect your account's data and money transfers.

Can PassTo detect any fraudulent actions?


PassTo invests in technological products that automatically assess and monitor any suspicious activity, flagging it as potentially fraudulent. This kind of proactive monitoring aids in detecting and preventing fraud before it causes havoc.

The PassTo system implements two-factor authentication (2FA), which provides an additional layer of security for your account information and payments against fraudulent or suspicious activity.

Is sending money with PassTo safe?

A number of safeguards are in place within PassTo to protect your funds and personal data at all times. PassTo implements the following industry standards to ensure the safety of your data:

  • Know Your Customer (KYC) procedures are among the advanced security protocols implemented by PassTo. KYC ensures that you, and not someone impersonating you, are using your account. PassTo protects your account by ensuring that it has not been accessed and utilised by a third party.
  • The PassTo system implements two-factor authentication (2FA), which provides an additional layer of security for your account information and payments against fraudulent or suspicious activity.
  • PassTo complies with an important financial best procedure known as safeguarding in order to adhere to Payment Services Regulations (PSRs). This means that PassTo keeps customer funds separate from its own company funds and accounts. The funds that PassTo is obligated to protect are held in specialised safeguarding accounts at major UK banks.
  • PassTo invests in technological products that automatically assess and monitor any suspicious activity, flagging it as potentially fraudulent. This kind of proactive monitoring aids in detecting and preventing fraud before it causes havoc.
  • As part of the conformity and compliance with legal and regulatory financial agencies, PassTo ensures complete data protection and security.
  • In the United Kingdom, PassTo is regulated by the Financial Conduct Authority (FCA). PassTo must continuously ensure that their systems are secure at all times in order to remain in compliance with the FCA's stringent regulations.

PassTo takes their security policy very seriously, as evidenced by the aforementioned commitment to data privacy and safety.

How reliable is PassTo as a service?

PassTo's mission is to provide exceptional service. One way to tell if PassTo's service is successful is to examine the comments left by its customers.

PassTo has received consistently top ratings from its clientele for its excellent customer service, rapid processing of money transfers, and highly competitive exchange rates; and consistently receives five-star ratings from its users across the board. The money transfer service is well received by its clientele.

It is evident that clients who have used the money transfer service you are considering have not encountered any major issues. Customer feedback would have highlighted any significant issues with PassTo's service and PassTo's money transfer service is highly rated. Check out our customer reviews on TrustPilot from here.